Shipping policy
Delivery Policy – Shipping and Delivery
Updated 29 July 2026
1. Delivery Areas
Frøken Lilly delivers to Denmark, including Greenland, Sweden, Finland and Germany, and to other countries by prior agreement.
If you live in a country we do not normally deliver to, you can contact us at contact@frokenlilly.dk. Orders outside our standard delivery areas are handled individually.
2. Delivery Methods
Parcel shop / service point (standard)
Most orders are delivered to a parcel shop or service point. The parcel shop is selected at checkout.
If the selected parcel shop is full, the shipping carrier may redirect the parcel to the nearest alternative parcel shop. This is considered correct delivery.
Home delivery
Home delivery is offered depending on the destination and the shipping option selected at checkout.
Business address
If delivery is made to a business address (e.g. a workplace), delivery is considered completed when the parcel has been delivered to the specified address and received by a person at that address. Delivery to a business address does not change the nature of the purchase as a consumer purchase.
3. Processing and Delivery Times
Orders are normally dispatched within 1–2 business days.
Estimated delivery times:
- Denmark: 3–5 business days
- Greenland: 17–27 business days
- Sweden: 5–8 business days
- Finland: 3-5 business days
- Germany: 3–5 business days
- Other EU countries: 5–10 business days
Delays caused by shipping carriers, customs clearance, weather conditions or periods of high demand may occur and are beyond our control.
4. International Shipments and Customs Outside the EU
International orders to countries outside the EU are shipped DAP (Delivered At Place).
For customers outside the EU, the customer is responsible for paying customs duties, import taxes and local fees. This does NOT apply to orders to Sweden or other EU countries, as goods move freely within the EU and VAT is fully accounted for within the EU.
5. Shipping Rates
Shipping rates are calculated automatically at checkout based on the destination, weight and selected delivery method. Delivery to a business address or home address may be more expensive than delivery to a parcel shop, depending on the carrier’s rates. For larger or special orders, the shipping price may be estimated. Any additional costs will be communicated before dispatch.
Shipping to customers in Denmark
(all prices include 25% VAT)
Free shipping on orders over DKK 399.00.
(Applies to delivery to one of Frøken Lilly’s selected parcel shops.)
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GLS parcel shop (orders from DKK 0.00–399.00): DKK 49.00
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Bring parcel shop (orders from DKK 0.00–399.00): DKK 65.00
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DAO parcel shop (orders from DKK 0.00–399.00): DKK 64.00
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PostNord parcel shop (orders from DKK 0.00–399.00): DKK 90.00
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DAO Home (orders from DKK 0.00–399.00): DKK 69.00
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GLS home & business delivery (orders from DKK 0.00–399.00): DKK 89.00
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PostNord home & business delivery (orders from DKK 0.00–399.00): DKK 105.00
Shipping to customers in Greenland
(all prices include 25% VAT)
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PostNord (orders up to 1 kg): DKK 272
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PostNord (orders from 1 kg to 5 kg): DKK 550
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PostNord (orders from 5 kg to 10 kg): DKK 950
Shipping to Sweden
(all prices include 25% VAT)
We deliver to Sweden using international shipping carriers to a local parcel shop / service point.
Shipping rates to Sweden are calculated in DKK and automatically converted to SEK at checkout:
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Orders up to 1 kg: DKK 115, converted to SEK 170
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Orders from 1 kg to 5 kg: DKK 130, converted to SEK 195
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Orders from 5 kg to 10 kg: DKK 162, converted to SEK 240
Shipping to Finlland
(all prices include 25% VAT)
We deliver to Finland using international shipping carriers to a local parcel shop / service point.
Shipping rates to Finalnd are calculated in DKK and automatically converted to EUR at checkout:
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Orders up to 1 kg: DKK 135, converted to EUR 18
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Orders from 1 kg to 5 kg: DKK 165, converted to EUR 22
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Orders from 5 kg to 10 kg: DKK 185, converted to EUR 25
Shipping to Germany
(all prices include 25% VAT)
We deliver to Germany using international shipping carriers to a local parcel shop / service point.
Shipping rates to Germany are calculated in DKK and automatically converted to EUR at checkout:
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Orders up to 1 kg: DKK 113, converted to EUR 15
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Orders from 1 kg to 5 kg: DKK 135, converted to EUR 18
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Orders from 5 kg to 10 kg: DKK 165, converted to EUR 22
Shipping to Other EU Countries
(all prices include 25% VAT)
We deliver by prior agreement to selected EU countries using international shipping carriers to a local parcel shop / service point.
For delivery to other EU countries, shipping costs are calculated individually by agreement.
6. Transfer of Risk
The risk for the goods passes to the customer when the parcel has been physically received at the delivery address or made available at the selected parcel shop. For delivery to a business address, the risk passes when the parcel has been delivered to that address.
7. Uncollected Parcels
If you do not collect your parcel from the parcel shop and it is returned to us, this is considered a cancellation of the purchase.
We will refund the price of the goods as well as the original standard outbound shipping cost. However, the full cost of return shipping (the return fee for transporting the goods back to Denmark) will be deducted from your refund. The parcel can be resent upon payment of a new shipping fee.
8. Shipping Damage
In the event of shipping damage, the customer must:
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Document the damage with photographs.
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Contact the shipping carrier as soon as possible.
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Send photographs and order details to contact@frokenlilly.dk.
We are happy to assist with the further handling of the claim.
9. Your Orders
You can view your orders through your customer account at account.frokenlilly.dk (click here to view your orders).
10. Questions About Frøken Lilly’s Delivery Policy
You can contact us through the chat function on our website or by email at contact@frokenlilly.dk.